Contact Us
We’re here to help
Our customer service team is located at our Maryland facility. We handle all inquiries personally – no automated bots.
Business hours
Monday – Friday, 9:00 AM to 6:00 PM (Eastern Time)
Closed on weekends and U.S. federal holidays.
Phone
+1 443-674-2488
Please call during business hours. If you reach voicemail, leave a message and we will return your call within one business day.
info@forever21.top
We typically reply within 24 hours on business days.
Physical address (for returns and written correspondence)
210 West Claiborne #101
North East MD 21901
United States
Important: This is not a retail store. Do not send returns without first obtaining a return authorization and prepaid label – see our Return & Refund Policy.
Contact form
You can also use the form on our website (look for the “Contact” page link in the footer). Please include your order number (if applicable) and a brief description. We will get back to you as quickly as possible.
For Google Merchant Center verification
If you are a Google representative verifying our policies, please note that all contact information above matches exactly our GMC account details and appears consistently across our Shipping, Returns, Terms, Privacy, and About Us pages.
When you contact us, please have ready
Your full name
Order number (if any)
The email address used at checkout
A clear description of your question or issue
We look forward to assisting you.